Frequently Asked Questions
Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help
We offer in-person lessons at select instructor locations. You can find in-person locations offered on our faculty page. Every instructor also offers online lessons via Zoom.
As a studio, we pride ourselves on being accessible to students in a wide range of ages, and at all skill levels. Our mission statement focuses on the self- discovery that happens through music, rather than competitiveness.
Payment is done through a secure, third-party system called Stripe. Stripe takes all credit and debit payments. We do not accept any other forms of payment.
Refunds & Cancellations
Students with Lotus Voice Studio need to submit proof of vaccination (through the link in a confirmation email), and each instructor’s location will have a COVID waiver to sign. It is up to the instructor whether they will allow vaccinated students to sing unmasked. Students should be temperature-checked at their lessons and complete a daily screener (also found in the confirmation email).
Students that are positive for COVID can still attend an online lesson. If the student is feeling too unwell to attend in-person or online, their free cancellation should be used. If the free cancellation is already used, the student’s situation will be considered on a case-by-case basis.